Whatslly, the Conversational Sales platform that facilitates powerful one on one customer engagement over instant messaging channels, announced an $11M financing round. The funding will enable the expansion of its services and more businesses to connect over new direct-to-customer channels. Continue reading Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels
Monthly Archives: November 2021
Quinyx raises $50 million to transform the way businesses manage their hourly workforce
Quinyx, the leader in AI-powered workforce management (WFM), announced it has raised $50M in funding led by Battery Ventures. Continue reading Quinyx raises $50 million to transform the way businesses manage their hourly workforce
Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions
Based on Frost & Sullivan’s recent analysis of the Latin American Cloud Contact Center Solutions Market, it recognizes Genesys with the 2021 Latin America Cloud Contact Center Company of the Year Award. The cloud service and solution gives businesses access to self-service boards, voice, bots, social media, email, and asynchronous channels such as the preferred WhatsApp in the region to connect with their customers. Continue reading Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions
Sitel Group® Named Three-Time Winner at the ECCCSAs
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an in-person event held on Tuesday, November 23. Continue reading Sitel Group® Named Three-Time Winner at the ECCCSAs
Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea
Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea
PCI Pal® removes the PCI compliance worry from Chill Insurance
PCI Pal – the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home. Continue reading PCI Pal® removes the PCI compliance worry from Chill Insurance
Nearly nine in ten retail customers feel shopping experience improved during pandemic
The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and apps, with many saying they will continue to shop in this way even after the pandemic subsides. There is also greater willingness to share personal data, according to new research from analytics leader SAS. Continue reading Nearly nine in ten retail customers feel shopping experience improved during pandemic