Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels

Whatslly, the Conversational Sales platform that facilitates powerful one on one customer engagement over instant messaging channels, announced an $11M financing round. The funding will enable the expansion of its services and more businesses to connect over new direct-to-customer channels. Continue reading Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels

Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

Based on Frost & Sullivan’s recent analysis of the Latin American Cloud Contact Center Solutions Market, it recognizes Genesys with the 2021 Latin America Cloud Contact Center Company of the Year Award. The cloud service and solution gives businesses access to self-service boards, voice, bots, social media, email, and asynchronous channels such as the preferred WhatsApp in the region to connect with their customers. Continue reading Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea

Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea

Nearly nine in ten retail customers feel shopping experience improved during pandemic

The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and apps, with many saying they will continue to shop in this way even after the pandemic subsides. There is also greater willingness to share personal data, according to new research from analytics leader SAS. Continue reading Nearly nine in ten retail customers feel shopping experience improved during pandemic