Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels

Whatslly, the Conversational Sales platform that facilitates powerful one on one customer engagement over instant messaging channels, announced an $11M financing round. The funding will enable the expansion of its services and more businesses to connect over new direct-to-customer channels. Continue reading Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels

Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

Based on Frost & Sullivan’s recent analysis of the Latin American Cloud Contact Center Solutions Market, it recognizes Genesys with the 2021 Latin America Cloud Contact Center Company of the Year Award. The cloud service and solution gives businesses access to self-service boards, voice, bots, social media, email, and asynchronous channels such as the preferred WhatsApp in the region to connect with their customers. Continue reading Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea

Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea

Nearly nine in ten retail customers feel shopping experience improved during pandemic

The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and apps, with many saying they will continue to shop in this way even after the pandemic subsides. There is also greater willingness to share personal data, according to new research from analytics leader SAS. Continue reading Nearly nine in ten retail customers feel shopping experience improved during pandemic

Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee

Webhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group from his leadership role at Google. As Global Managing Director, Benjamin reinforces the company’s executive leadership team at a time of significant growth, including an expanding technology client portfolio. Continue reading Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee

Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows

Royal Philips, a global leader in health technology, announced a collaboration with USA-based MedChat to integrate MedChat’s live chat and AI-driven chatbot services into Philips Patient Navigation Manager, helping improve call centre efficiency and speed the time to resolve patient inquiries. Continue reading Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows

Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool

Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact centre markets, announced Nectar for Zoom, a UCaaS  digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform. Continue reading Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool

Interact marks 10 years with the creation of 100 UK contact centre jobs

Interact is a leading CX (customer experience) outsourcing specialist, which partners with many of the world’s leading brands to deliver award-winning CX, sales and digital messaging services. As it proudly celebrates 10 years since its foundation, Interact announces the further expansion of its UK operations. Continue reading Interact marks 10 years with the creation of 100 UK contact centre jobs

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. Continue reading Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience