[24]7.ai, a recognized leader in Omnichannel conversational AI for both voice and digital customer engagement, announced several significant enhancements to [24]7.ai Engagement Cloud™️, the industry’s first integrated suite of applications designed to power both voice and digital interactions. Continue reading [24]7.ai Extends Omnichannel CX Leadership with Expanded Conversational AI Capabilities
Daily Archives: December 9, 2021
Content+Cloud acquired by leading Nordic technology services group, Advania
Content+Cloud, a leading UK-based Microsoft cloud services and digital transformation provider, announced its acquisition by Nordic IT services provider, Advania. Continue reading Content+Cloud acquired by leading Nordic technology services group, Advania
Sinch completes the acquisition of Pathwire
Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the acquisition of Pathwire has been completed. Continue reading Sinch completes the acquisition of Pathwire
Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions
Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology into Glia’s Digital Customer Service platform will allow financial institutions to modernize customer interactions for the digital world. Continue reading Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions
Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement
Twilio, the leading cloud communications platform, announced the launch of Twilio Ventures and its new $50 million fund designed to champion the next generation of builders that are building the future of customer engagement. Continue reading Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement
Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar
Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the 2021 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar
HGS unveils new digital-led vision
Hinduja Global Solutions (HGS) unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences (CX). Building on its legacy of making clients more competitive, HGS serves as the preferred CX and business process transformation partner for some of the world’s largest brands. Continue reading HGS unveils new digital-led vision