Dubber Corporation Limited has finalised a partnership agreement with BT that will see Dubber embedded as the default recording and conversational intelligence solution in the BT Meetings suite of managed services, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex. Continue reading BT Selects Dubber for Unified Recording and Conversational Intelligence
Daily Archives: December 2, 2021
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Genesys®, a global leader in customer experience orchestration, announced the completion of its acquisitions of Pointillist and Exceed.ai. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service lifecycle. Continue reading Genesys Completes Acquisitions of Pointillist and Exceed.ai
Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector. Continue reading Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications
Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications
Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Salesforce, the global leader in CRM, announced that Bret Taylor has been promoted to Vice Chair of the Board and Co-CEO of Salesforce, effective immediately. Taylor has served as Salesforce’s President and Chief Operating Officer since 2019, and previously served as the company’s President and Chief Product Officer. Continue reading Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
Pegasystems, the software company that crushes business complexity, announced Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional customer journeys with intelligent decisioning and propensity modelling for optimal customer interactions. This capability transforms conventional marketing by considering the changing nature of human behaviour. Continue reading Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing