SoundHound AI (“SoundHound”), a global leader in voice artificial intelligence, announced that its fully-automated Smart Answering service will now put the most powerful AI in the world in the hands of any business. The subscription service uses SoundHound’s best-in-class voice AI, combining software engineering and Generative AI to handle inbound customer calls instantly and accurately. Continue reading SoundHound AI Launches Fully Automated Smart Answering Service
Daily Archives: August 14, 2023
VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
VCC Live, a leader in cloud contact centre software, is delighted to announce its latest integration with Looker Studio that opens new BI possibilities for contact centres around the world. Continue reading VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
TechSee, a global leader in Visual Service Automation, has announced it is working with Amazon Web Services (AWS) to support Amazon Connect, an easy-to-use omnichannel cloud contact centre that provides superior customer service at a lower cost through the integration of TechSee’s artificial intelligence and augmented reality platform. Continue reading TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect