Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp. Continue reading Concentrix and Webhelp complete merger, creating a new global CX leader
Monthly Archives: September 2023
Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
LiveVox announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience. Continue reading Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
NICE’s Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report
NICE announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Management Product and Market Report. Continue reading NICE’s Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report
Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service
TechSee, the leading company for remote visual experiences, announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service. Continue reading Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service
Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center report. Continue reading Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind
Crexendo® Unveils Cutting-Edge Generative AI Technology Using ChatGPT
Crexendo, an award-winning premier provider of cloud communication platform and services, video collaboration and managed IT services, announced the launch of its new Generative AI technology features powered by ChatGPT in the Company’s Contact Center solution. Continue reading Crexendo® Unveils Cutting-Edge Generative AI Technology Using ChatGPT