Enghouse Systems announced the successful completion of its acquisition of substantially all the assets of Lifesize, a cloud communications company. Continue reading Enghouse Systems Completes Lifesize Acquisition
Daily Archives: August 2, 2023
Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE. Continue reading Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
Arvato partners with KYP.ai to enhance digital transformation capabilities
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI offering. Continue reading Arvato partners with KYP.ai to enhance digital transformation capabilities
ASAPP Launches CoachingAI
ASAPP, the Generative AI company for contact centres, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact centre interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them. Continue reading ASAPP Launches CoachingAI
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal, announced that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. Continue reading PCI Pal Achieves AWS Service Ready Designation for Amazon Connect