Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable companies to create personalized, customer-aware experiences powered by OpenAI. Continue reading Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration
Daily Archives: August 3, 2023
Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework
Business Systems, a leading provider of compliance and customer experience solutions has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 framework (RM6116) for Communication Platform as a Service, Contact Centre Services, and Inbound Telephony Services. Continue reading Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework
Cogito Partners with Medallia
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact centre experiences for both customers and agents. Continue reading Cogito Partners with Medallia
NICE Named as a Top Provider by Constellation ShortList™ for Contact Center as a Service 2023
NICE announced that NICE has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service for 2023. Continue reading NICE Named as a Top Provider by Constellation ShortList™ for Contact Center as a Service 2023
Gryph Compliance Now Available on NICE CXone
Gryphon.ai announced its Gryph automated compliance and collections solution is now integrated with NICE CXone. Continue reading Gryph Compliance Now Available on NICE CXone
CoreMedia Acquires BySide and Smarkio
OpenGate Capital, a global private equity firm, announced that its portfolio company, CoreMedia, a global leader in Digital Experience Platform (DXP) and Content Management software solutions, has acquired two companies: BySide, a provider of SaaS customer journey, engagement, and personalization solutions, and Smarkio, a provider of SaaS chatbot solutions to B2C brands. Continue reading CoreMedia Acquires BySide and Smarkio