Serco, the international provider of services to governments, has been selected as preferred bidder for a new five-year contract by Lincolnshire County Council to continue managing, the Council’s Customer Service Centre. Continue reading Serco selected by Lincolnshire County Council to continue providing customer services and digital support
Daily Archives: August 8, 2023
NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year
NICE announced that Gartner has recognized NICE as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the ninth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant. Continue reading NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year
Calabrio: A Common-Sense Approach to Employee Engagement
The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work… Continue reading Calabrio: A Common-Sense Approach to Employee Engagement
FourNet appoints Capita’s former Innovations Director to new CX role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter, as the fast-growing technology firm’s new Group Consulting Director. Continue reading FourNet appoints Capita’s former Innovations Director to new CX role
Broxbourne Borough Council launches “BOB” the chatbot.
Broxbourne Borough Council is delighted to announce the launch of “BOB” the chatbot. Continue reading Broxbourne Borough Council launches “BOB” the chatbot.
RingCentral Unveils RingCX – A Native, Intelligent Contact Centre Solution
RingCentral announced the launch of RingCX™, a native, intelligent contact centre. RingCX is an easy to deploy and use solution that combines RingCentral’s flagship unified communications (including message, video, phone, SMS, and fax) with contact centre, plus generative AI capabilities. Continue reading RingCentral Unveils RingCX – A Native, Intelligent Contact Centre Solution