Qualtrics announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behaviour during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes. Continue reading Qualtrics Announces General Availability of Digital Experience Analytics
Daily Archives: August 7, 2023
Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Avaya, a global leader in customer experience solutions, announced that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities. Continue reading Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Freshworks Unveils AI-Powered Customer Service Suite
Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Continue reading Freshworks Unveils AI-Powered Customer Service Suite
SAS achieves AWS Digital Customer Experience Competency
SAS announced it has achieved the Amazon Web Services (AWS) Digital Customer Experience Competency. This differentiates SAS as an AWS Partner that has demonstrated technical proficiency and proven customer success supporting customers with the infrastructure, storage, availability, advanced analytics and decision-making capabilities needed to deliver meaningful digital platform experiences to their consumers. Continue reading SAS achieves AWS Digital Customer Experience Competency