Inbenta, an AI platform purpose-built to optimize customer experience, announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s customer experience platform. Continue reading Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta’s Customer Experience Platform
Daily Archives: August 16, 2023
Qualtrics Announces General Availability of new AI-Powered Qualitative Research Tools That Provide Smarter, Faster Insights
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Qualtrics® Automated Summaries for Video Feedback, along with In-Depth Interviews and Focus Groups. Continue reading Qualtrics Announces General Availability of new AI-Powered Qualitative Research Tools That Provide Smarter, Faster Insights
CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities
CommunityWFM, one of the leading solutions for contact centre workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings. Continue reading CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities