Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as a full outsourced customer service team operating within their clients’ systems, as if sitting within their office. Continue reading Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead
Daily Archives: August 9, 2023
New Research Reveals Growing Acceptance for Automated Assistants in the Contact Centre
New research from Kore.ai, the world’s leading enterprise AI company providing conversational AI and generative AI platforms and solutions, has revealed a growing acceptance for AI-powered virtual assistants among contact centre agents. Continue reading New Research Reveals Growing Acceptance for Automated Assistants in the Contact Centre
RingCentral Announces RingSense for Phone and Enhances RingSense for Sales
RingCentral announced the company is expanding its AI platform, RingSense™, across its portfolio. Leveraging generative AI, RingSense for Phone enables organizations to turn their voice conversation data into powerful insights that can enhance productivity and improve business outcomes. Continue reading RingCentral Announces RingSense for Phone and Enhances RingSense for Sales
Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice
Inbenta, an AI platform purpose-built to optimize customer experience, announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance. Continue reading Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice