A new Verint study reveals only 10 percent of contact centre leaders believe telephony will have an impact on CX automation over the next 12 months while 53% indicated AI and 23% said digital channels will be the driving forces behind their CX automation efforts. Continue reading New Survey: AI Dominating Customer Engagement Automation Strategies
Daily Archives: February 8, 2024
Infinity appoints Raj Dass as Chief Commercial Officer
Global call and speech analytics platform Infinity has appointed Raj Dass as Chief Commercial Officer. Raj will support Infinity’s ambitious growth plans by supporting retention, acquisition, and the development of relationships with strategic partners in the contact centre, technology, and media spaces. Continue reading Infinity appoints Raj Dass as Chief Commercial Officer