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Daily Archives: February 28, 2024

Technology

Klarna AI assistant handles two-thirds of customer service chats in its first month

February 28, 2024 Sam Heggie-Collins

Klarna announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: Continue reading Klarna AI assistant handles two-thirds of customer service chats in its first month →

Klarna
Outsourcing

Capita signs deal worth up to £220m with major European telecoms provider

February 28, 2024 Sam Heggie-Collins

Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. Continue reading Capita signs deal worth up to £220m with major European telecoms provider →

Capita
Who's Buying What?

ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council

February 28, 2024 Sam Heggie-Collins

ICS.AI, a leader in UK public sector AI transformation, is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI project. Continue reading ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council →

ICS.AI

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