Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS
Daily Archives: May 20, 2024
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Foundever™ Announces Opening of New South Africa Location in Cape Town
Foundever™, a global leader in the CX industry, has committed to hiring approximately 3,000 employees by 2026 to support its first contact centre in South Africa, located in Cape Town. This is in addition to the 800 employees already hired since the operation was opened in June last year. Continue reading Foundever™ Announces Opening of New South Africa Location in Cape Town