Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact centre solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. Continue reading Tethr and Awaken Intelligence merge to accelerate contact centre modernisation
Monthly Archives: June 2024
Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Calabrio, the workforce performance company, announced its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. Continue reading Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Talkdesk and Cognizant team up to accelerate AI-powered customer experience
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation. Continue reading Talkdesk and Cognizant team up to accelerate AI-powered customer experience
ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. Continue reading ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report