Vodafone announced that SuperTOBi, its new customer-focussed Generative AI (GenAI) driven virtual assistant, is being rolled out across Europe. Continue reading Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
Monthly Archives: July 2024
Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Tifgroup Partners With OpenDialog AI To Transform Customer Experience
tifgroup, a leading expert in travel insurance, is delighted to announce a strategic partnership with OpenDialog AI to significantly enhance the customer experience across its customer-focused brands. Continue reading Tifgroup Partners With OpenDialog AI To Transform Customer Experience
SS&C Launches Global Contact Center Platform to Enhance Client Engagement
SS&C Technologies Holdings, Inc., announced its new Contact Center platform to help asset management, life and pensions and retirement sectors modernize and elevate the customer experience. Continue reading SS&C Launches Global Contact Center Platform to Enhance Client Engagement
Amelia Partners with Resorts World Las Vegas to Elevate the Digital Guest Experience with Generative AI Capabilities
Amelia, the leading enterprise AI agent software company, and Resorts World Las Vegas, the premier destination on the Las Vegas Strip, announced the resort will enhance its digital concierge, RED, with Generative AI capabilities via the Amelia Answers platform in the near future. Continue reading Amelia Partners with Resorts World Las Vegas to Elevate the Digital Guest Experience with Generative AI Capabilities
Home Group transforms contact centre operations with the help of Business Systems
Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations. Continue reading Home Group transforms contact centre operations with the help of Business Systems