Alvaria, a pioneer in workforce management and contact centre customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company growth and a demand for more complex tools to support hybrid, remote and in-person workforces. Continue reading Alvaria’s workforce enterprise suite becomes Aspect
Monthly Archives: September 2024
NICE Announces the Appointment of a New CEO
NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE. Continue reading NICE Announces the Appointment of a New CEO
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio, the workforce performance company, announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. Continue reading Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Over half of CX leaders feel wait times will be eliminated in as little as three years
CX leaders are planning to operate in a radically different landscape in as little as three years, according to a new study of over 1,300 senior CX leaders from Zendesk. Over two-thirds (68%) of those in the UK expect an end to traditional CX as we know it, giving way to radically different industry dynamics. Continue reading Over half of CX leaders feel wait times will be eliminated in as little as three years
SoundHound AI Acquires Amelia
SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the acquisition of Amelia, a leading enterprise AI software company. Continue reading SoundHound AI Acquires Amelia
Puzzel to Acquire SupWiz
Puzzel announced that it will acquire SupWiz, an industry leading enterprise-grade omnichannel conversational AI platform, helping its customers further unlock the growing potential of AI for excellent customer experiences1 (CX). Continue reading Puzzel to Acquire SupWiz