NICE and Deloitte Digital announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This collaboration is geared towards making customer service a distinctive feature of organizations by redefined AI-powered enhancements. Continue reading NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
Monthly Archives: March 2025
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. Continue reading Genesys Expands the Customer Engagement Continuum with Social Listening
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
CallMiner, the leading provider of conversation intelligence to improve CX, announced CallMiner Outreach. Built on advanced analytics and AI, CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Continue reading CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Continue reading NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
ResultsCX Acquires Aucera
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms, has acquired Aucera. Continue reading ResultsCX Acquires Aucera
Medallia announces Carrie Parker as Chief Marketing Officer
Medallia, the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. Continue reading Medallia announces Carrie Parker as Chief Marketing Officer