ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
Monthly Archives: November 2025
IPI’s Pauseable now available on AWS Marketplace
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance product, is now available on AWS Marketplace – Amazon’s digital storefront for managed solutions from AWS Partners. Continue reading IPI’s Pauseable now available on AWS Marketplace
Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences. Continue reading NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
Content Guru, a leading global cloud Customer Experiences (CX) technology provider, has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025. This accolade recognises Content Guru’s sustained global growth, market leadership, customer satisfaction, and continued investment in research, development, and charitable initiatives. Continue reading Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025
UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale