Cresta, the leading customer experience AI platform for human and AI agents, launched Automation Discovery, a powerful new solution that pinpoints exactly which common customer conversations to automate with AI Agents, and how to do so. Continue reading Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
Monthly Archives: December 2025
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
SharpenCX, a leader in AI-driven contact centre solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software. Continue reading SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
Calabrio, the workforce and conversation intelligence company, announced a new partnership with loveholidays, the UK and Ireland’s fastest growing and largest online travel agent. Continue reading loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency