An NHS non-emergency helpline will be rolled out nationally, the Health Secretary, Vaughan Gething has announced. Continue reading 111 service to be rolled-out nationally across Wales
All posts by Sam Heggie-Collins
MaritzCX appoints Chase Petrey as new COO Europe
Chase Petrey has been appointed as European Chief Operating Officer (COO) for MaritzCX, the global leader of customer experience (CX) software and services solutions. He replaces Oliver Kipp, who has recently been named Chief Customer Officer. Continue reading MaritzCX appoints Chase Petrey as new COO Europe
Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards
Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner. Continue reading Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards
Voxtelesys Unites with 3CX to Deliver a Powerful IP PBX with Local Presence Dialing
Voxtelesys, a top-tier VoIP service provider committed to delivering advanced voice, data, routing and compliance solutions, announced the addition of the 3CX IP PBX to its suite of customer contact solutions. This open-standard, software-based IP phone system now brings premium Voxtelesys SIP service to the industry’s most popular IP phones both on-premise or in the cloud. Continue reading Voxtelesys Unites with 3CX to Deliver a Powerful IP PBX with Local Presence Dialing
Convergys to serve as a founding member of the Emerging Europe Alliance
Convergys Corporation, a global leader in Customer Management Outsourcing, has been selected to serve as a founding member of the Emerging Europe Alliance for Business Services, Innovation and Technology. Continue reading Convergys to serve as a founding member of the Emerging Europe Alliance
New study highlights internal communications problems at contact centres
Contact centre outsourcer Kura and software specialist Inisoft have teamed up with CCA Global to understand the challenges the front-end advisors face in delivering a great service. A study of around 600 advisors paints an up-to-date picture of morale within the contact centre from a frontline perspective. Continue reading New study highlights internal communications problems at contact centres