CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for Conversational IVR/Voicebot. Continue reading CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
All posts by Sam Heggie-Collins
Morrisons Partners with TCS to Transform the Customer Experience
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. Continue reading Morrisons Partners with TCS to Transform the Customer Experience
8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Workforce Management is now a standard capability of every 8×8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8×8, Inc., a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Continue reading 8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market. Continue reading Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Medallia, the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the UK’s top-performing water providers, to revolutionise customer engagement and satisfaction across its extensive service network. Continue reading Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
Cisco announced the launch of Cisco IQ, a breakthrough AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support into one powerful experience. Continue reading Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey