GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced findings from a new commissioned study conducted by Forrester Consulting on behalf of GoTo. Continue reading New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue
Category Archives: Market Research
Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint®, and Five9 announced the findings of a co-sponsored survey to better understand the evolution of the modern contact centre as consumer habits continue to change and expectations continue to rise. Continue reading Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
New Research Reveals Growing Acceptance for Automated Assistants in the Contact Centre
New research from Kore.ai, the world’s leading enterprise AI company providing conversational AI and generative AI platforms and solutions, has revealed a growing acceptance for AI-powered virtual assistants among contact centre agents. Continue reading New Research Reveals Growing Acceptance for Automated Assistants in the Contact Centre
NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK
InMoment®, the leading provider of Experience Improvement (XI)™, has announced the release of its exclusive research study in partnership with NPSx by Bain & Company, which analyses the CX landscape in the UK and highlights the CX leaders and laggards based on their Net Promoter Score (NPS) performance. Continue reading NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK
Customer-Focused Leaders Look to AI for a Competitive Advantage
More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers. Continue reading Customer-Focused Leaders Look to AI for a Competitive Advantage
GigCX ‘Levels Up’ in Limitless’ Fourth-Annual GigCX Report
Gig customer experience (GigCX) platform Limitless released its fourth-annual GigCX report, GigCX Levels Up. Produced by Limitless in partnership with Genesys and Execs In The Know, the report features contributions from customer experience (CX) leaders across several industries, including tech, retail, e-commerce, and marketplaces. Continue reading GigCX ‘Levels Up’ in Limitless’ Fourth-Annual GigCX Report