Bill Gosling Outsourcing (BGO), a global provider of omni-channel customer experience and accounts receivable management solutions, announced that it has acquired MattsenKumar (MK), a leading provider of third-party contact centre quality services, business/knowledge process outsourcing, data analytics, and innovation and strategy services based in India. Continue reading Bill Gosling Outsourcing Acquires MattsenKumar
Category Archives: Outsourcing
Firstsource Hits 500-Employee Milestone in West Midlands in First Year
Firstsource, a global provider of BPM services and a RP-Sanjiv Goenka Group company, is proud to announce it has grown to 500 employees in one year at its Birmingham office. This far exceeds its goal of creating 360 new jobs in the West Midlands. Continue reading Firstsource Hits 500-Employee Milestone in West Midlands in First Year
Ascensos continues international expansion with new Trinidad and Tobago base
Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Continue reading Ascensos continues international expansion with new Trinidad and Tobago base
ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
ibex, a leading global provider of BPO and customer engagement technology solutions, announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience. Continue reading ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
IntouchCX Begins Innovation Research Partnership With University Of Galway
IntouchCX, a global leader in contact centre and technology solutions, has partnered with the University of Galway to collaborate on research and innovation for mental health and well-being in the workplace by integrating the University’s Lua Health technology. Continue reading IntouchCX Begins Innovation Research Partnership With University Of Galway
Arvato CRM Solutions expands into South Africa and secures Techsembly contract
Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. Continue reading Arvato CRM Solutions expands into South Africa and secures Techsembly contract