Ventrica is delighted to announce a new partnership with Zoopla, the UK’s leading property website and software provider, to enhance customer experience.
A segment of Zoopla’s in-house customer support team, which includes support for estate agents and housebuilders as well as individual customers looking for their next home, will become part of the Ventrica family over the next few weeks.
Zoopla is a welcome addition to Ventrica’s growing roster of property clients and the move to Britain’s leading customer experience specialists means that Zoopla’s customer support will mirror the working hours of customers and offer both faster and more consistent response times to their support tickets through improved live channel support such as phone and webchat.
Staff joining Ventrica will enjoy opportunities for career development as part of a large customer experience specialist.
Commenting on the news, Andy Marshall, Chief Commercial Officer at Zoopla said: “We’re always aiming to improve the experience we provide for our customers and provide maximum return on their investment. We’re confident that this move will benefit everyone who touches Zoopla’s customer support ecosystem – be it our customers who will now have access to a better experience with a faster response time – or our customer support employees who will benefit from more career opportunities as a result of the changes.”
Iain Banks, CEO of Ventrica comments: “We’re delighted to partner with Zoopla to elevate the customer experience they provide to agents, housebuilders, and consumers. They join some of the UK’s largest and most established property brands which have been working with Ventrica for almost a decade. We look forward to working closely together to ensure a high-quality omnichannel experience across all of Zoopla’s platforms.”