Job seekers in the region are being given the opportunity to earn extra money in the lead-up to Christmas as Newcastle-based Echo-U prepares for one of its busiest periods. The Tyneside contact centre is looking to fill 155 temporary customer service representative roles working across its largest client, DPD, to handle an increase in demand as more parcels are sent. Continue reading Newcastle Contact Centre Announces 155 Seasonal Jobs
Category Archives: Outsourcing
“Good sports” at Ascensos Contact Centre
Ascensos’ new contact centre on the Isle of Wight went “live” for the first time today (Monday 25th September) as its first intake of 60 team members started handling enquiries for the first time on behalf of sports retailing giant, JD Sports. The new facility, located in Cowes will ultimately handle inbound telephone, email and online enquiries on behalf of a range of blue chip retailers including: JD Sports, GAME and Argos. Continue reading “Good sports” at Ascensos Contact Centre
Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
Conduent Incorporated, a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships. Continue reading Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service. Continue reading Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
Sykes, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced that it has launched its initial expansion into Cyprus with a new delivery facility in the city of Larnaca in order to further augment its multi-lingual customer engagement capabilities. Continue reading Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada. Continue reading TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center