The Fundraising Regulator has appointed Yonder Digital Group to support the new Fundraising Preference Service (FPS) by providing supportive telephone services to vulnerable members of the public wishing to register their preferences with a live agent. Continue reading Yonder Digital Group provides new Fundraising Preference Service telephone support
Category Archives: Outsourcing
TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect. Continue reading TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
Echo Managed Services retains Outsourced Contact Centre of the Year award
Echo Managed Services is celebrating having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year. Continue reading Echo Managed Services retains Outsourced Contact Centre of the Year award
Teleperformance in Benelux and Norton by Symantec Win Partnership Award
Teleperformance, the global leader in outsourced omnichannel customer experience management announced its customer support operations in Benelux, delivered in partnership with Norton by Symantec, received the prestigious National Contact Center Awards (NCCA) Partnership Award at the Customer First Awards. Continue reading Teleperformance in Benelux and Norton by Symantec Win Partnership Award
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix. Continue reading Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix