Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
Category Archives: Partnerships
Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience
Journey.ai, a pioneering cybersecurity software company, and Zoom, an AI-powered, open collaboration and customer experience platform, are excited to announce a partnership aimed at transforming security and customer experience in contact centres. Continue reading Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Noetica – A company, developing software products for the global contact centre market, announced a new partnership with Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, with the launch of Talkdesk Advanced Dialer. Continue reading Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. Continue reading Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Commure and Amelia Automate Intelligent Patient Journeys Across the Care Continuum
Since the pandemic abruptly demanded that healthcare adopt telemedicine, digital health modalities of all types are a continued and growing mainstay of healthcare delivery today. According to Rock Health analysts, while video visits remained steady, patient usage of audio-only and asynchronous modalities of telemedicine is surging.[1] Continue reading Commure and Amelia Automate Intelligent Patient Journeys Across the Care Continuum
IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organizations to future proof their data management strategies. Continue reading IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies