NICE announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow, the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfilment. Continue reading NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
Category Archives: Technology
Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures. Continue reading Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI
TCN’s AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
TCN, a leading provider of cloud-based contact centre solutions, announced the latest advancements and key features of its Workforce Optimisation (WFO) solution. Continue reading TCN’s AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
VOC.AI Secures $15 Million Funding to Fuel Global Growth and Transform AI-Driven Customer Service Solutions
VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund. Unique Capital served as the exclusive financial advisor. Continue reading VOC.AI Secures $15 Million Funding to Fuel Global Growth and Transform AI-Driven Customer Service Solutions
Centrical Unveils Agentic AI Innovations to Power Frontline Agility and Performance
Centrical, the AI Performance Experience Platform for frontline teams, announced a new wave of Agentic AI innovations designed to help organizations turn insights into orchestrated, integrated actions across coaching, learning, and performance workflows. Continue reading Centrical Unveils Agentic AI Innovations to Power Frontline Agility and Performance
Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Continue reading Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK