Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Continue reading Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Category Archives: Technology
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
RingCentral, Inc., a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers in the UK, announced the launch of Cloud Work RingCX™, powered by RingCentral. Continue reading RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
8×8 Announces 8×8 Aftersale Assist
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced the 8×8 Aftersale Assist™ solution enabling retailers to reduce returns, improve customer experiences, and drive revenue growth. Continue reading 8×8 Announces 8×8 Aftersale Assist
Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Pegasystems, the Enterprise Transformation Company™, announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Continue reading Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Zoho Corporation Announces Zia Agents
Zoho Corporation a global technology company, expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations. Continue reading Zoho Corporation Announces Zia Agents