Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Category Archives: Technology
Aculab launches new biometric speaker verification system – VoiSentry
Aculab, a global provider of development APIs for voice, fax, speech and SMS, is pleased to announce the launch of its biometric speaker verification system. Continue reading Aculab launches new biometric speaker verification system – VoiSentry
Mitel Announces New Integration with Google Cloud Contact Center AI
Mitel®, a global leader in business communications announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Mitel Announces New Integration with Google Cloud Contact Center AI
Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon
Noble Systems Corporation, (“Noble”) is pursuing a lawsuit against Acqueon Technologies, Inc. (“Acqueon”) for patent infringement in the U.S. District Court for the Northern District of Texas. The Complaint alleges infringement by Acqueon’s “LCM” and “U-Nexsys” products, and Aqueon’s TCPA compliance module. Continue reading Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon
KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services
KCOM, an IT services provider, has become an accredited Amazon Web Services (AWS) Partner Network (APN) Partner for Amazon Connect to deliver cloud contact centres for UK enterprises. Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. Continue reading KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services
Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe
Five9 announced the expanded partnership with Fuze, cloud communications platform provider for the modern global enterprise. This partnership includes integration into the Fuze Unified Communications as a Service (UCaaS) and Five9 Contact Center as a Service (CCaaS) providing an end-to-end communication experience for sales and support teams. Continue reading Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe