Appian announced integration to Automation Anywhere, Inc.’s intelligent automation enterprise platform through Appian’s Robotic Workforce Manager solution. The no-code integration enables an Appian customer’s Center of Excellence (COE) to deliver scalability, visibility, governance, and control over the robotic process automation (RPA) digital workforce provided by Automation AnywhereTM. Continue reading Appian Announces No-code Integration to Automation Anywhere’s RPA Platform through Appian Robotic Workforce Manager
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Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI