SuccessKPI, a leading, cloud-native, contact centre customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centres. Continue reading SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
Category Archives: Partnerships
UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
UJET, Inc., the intelligent, modern contact centre platform, announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact centre industry. Continue reading UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centres
Cognigy, a Conversational AI market leader, and Foundever™, a global leader in the customer experience (CX) industry, announced a new partnership aimed at delivering next-generation customer experience. Continue reading Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centres
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants