BLOG: According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits customers, employees and the business… Continue reading The future of work is here
alldayPA launches service for start-ups
PRESS RELEASE: Telephone answering service alldayPA is investing £2 million in the launch of a new pay-as-you-go brand for entrepreneurs, freelancers and start-ups. myalldayPA, which offers a flexible receptionist service 24 hours a day, seven days a week, 365 days a year, comes in response to strong demand from so-called ‘micro-businesses’ and has been designed to assist such nascent enterprises, which the company believes are on the rise. Continue reading alldayPA launches service for start-ups
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
PRESS RELEASE: One of the UK’s biggest water companies, Northumbrian Water Group, has selected a cloud-hosted multi-vendor technology solution from PC-1 to power an ambitious multi-channel customer service strategy for its Northumbrian Water and Essex & Suffolk Water businesses. Northumbrian, already listed among the nation’s top three for customer satisfaction by industry regulator Ofwat, aims to set the standard for service excellence by providing household and business customers with consistent, ‘joined up’ services across voice, online and social channels. Continue reading Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
PRESS RELEASE: Mediahawk, the UK’s premier provider of call tracking software, has launched an integration with Salesforce, the world’s number one CRM solution, achieving automatic end-to-end marketing attribution of phone calls. This innovative integration provides Mediahawk customers with over 40 pieces of crucial data on every phone call, caller and conversation. Continue reading Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey
More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. survey of global telecom providers and industry leaders. Continue reading UCaaS adoption surges as enterprises embrace cloud, according to 2nd annual BroadSoft global business survey
Olive Communications achieves Mitel’s first UK Platinum Cloud Service Provider accreditation
Platinum is Mitel’s highest level of accreditation and Olive are currently the only company in the UK that holds this for Cloud. Continue reading Olive Communications achieves Mitel’s first UK Platinum Cloud Service Provider accreditation