STARTEK Announces Partnership With TriageLogic

STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses.

TriageLogic’s secure, hosted solution is a repository for nursing protocols, physician/practice profiles and encounter documentation. The HIPAA-compliant software also provides clinics and hospitals with access to live patient logs and real-time patient updates with minimal integration.

“Our new partnership is just the beginning for STARTEK and TriageLogic as we seek to provide best-in-class solutions for our healthcare clients,” says Steve Heeg, vice president of healthcare operations for STARTEK. “This initial software implementation sets the stage for integration of TriageLogic’s suite of technology options within telemedicine as we expand supporting markets into 25 states through 2018.”

“We are excited to provide the TriageLogic platform and telehealth expertise to assist STARTEK in achieving their goals in providing outstanding patient care and innovative products for their healthcare clients,” says TriageLogic Medical Director and COO Ravi Raheja, MD.

STARTEK currently provides healthcare solutions to over 65 practices and 350 doctors. At any one time, patients and providers are assisted by STARTEK’s Triage Services staff, which includes registered nurses and patient coordinators led by a clinical nurse manager and operations manager. Other healthcare services include receivables management, nurse triage, enrollment, pharma, medical device management and patient customer service/scheduling. Please visit for more information.