Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has announced its partnership with SP Sysnet, a leading APAC IT solutions and consulting specialist focused on delivering leading communications solutions to global clients. The premier partnership will enable SP Sysnet to provide its extensive client base with Solgari’s end-to-end cloud communications & compliance platform. Continue reading Solgari partners with SP Sysnet to empower APAC’s fintech industries
8×8 Appoints Rani Hublou as Chief Marketing Officer
8×8 announced the appointment of Rani Hublou as Chief Marketing Officer. Rani brings extensive experience successfully implementing transformative go-to-market strategies for technology companies to create new categories in hyper-growth markets. As CMO, Rani will be responsible for aligning 8×8’s value proposition, products, packaging and positioning with global marketing initiatives to advance awareness and adoption of the company’s industry-leading Communications Cloud platform and solutions. Continue reading 8×8 Appoints Rani Hublou as Chief Marketing Officer
IOVOX wins Big Data and IoT Excellence Award
PRESS RELEASE: IOVOX, a global call analytics company, has added to its growing trophy case having won the Outstanding Analytics Infrastructure Award at Computing’s 2017 Big Data and IoT Excellence Awards. IOVOX was shortlisted along with Aqulia Insight, IBM and Zebra Technologies and was declared winner by a judging panel which included representatives from Computing, CERN and the European Space Agency. Continue reading IOVOX wins Big Data and IoT Excellence Award
inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service
PRESS RELEASE: NICE inContact, a NICE company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced research identifying the quickest and most preferred methods of issue resolution across 10 different customer service channels. Continue reading inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service
Genesys Customer Experience Platform Embraces the Future with G-NINE
Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management