Sprinklr, the Unified-CXM platform for modern enterprises announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Continue reading Sprinklr Works to Unlock the True Promise of AI with Digital Twins
Calabrio appoints Joshua Geller as its first Chief Legal Officer
Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). Continue reading Calabrio appoints Joshua Geller as its first Chief Legal Officer
Bank of Ireland investing additional €34 million for customer service improvements
Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation of its telephony and Customer Relationship Management (CRM) systems. Continue reading Bank of Ireland investing additional €34 million for customer service improvements
Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre
Qualtrics, the leader and creator of the experience management category, unveiled new AI-powered innovations across XM for Customer Experience™ empowering organizations to understand and build connections at scale, with every customer, and personalize the customer experience at speed and scale across every channel. Continue reading Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre