Over the years, companies have invested millions in their contact centres to provide support to customers calling to purchase, enquire, complain, apply or seek assistance. Traditionally, this has been the ‘tried-and-tested’ option as companies continued to invest in their contact center in order to build their customer support capability. But as customers have moved to digital channels, this approach is no longer enabling organizations to meet their customers’ expectations. Continue reading Create Seamless, End-to-End Customer Support Experiences
Tag Archives: Genesys
PC-1 named as Genesys UK and Ireland 2017 Partner of the Year
PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year
Genesys Introduces Olivier Jouve as New PureCloud Leader
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader
PureCloud by Genesys Races Past 1 Million Interactions Daily
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, continues to experience explosive customer adoption and platform growth with PureCloud by Genesys™, a cloud-based customer engagement and employee collaboration offering. Continue reading PureCloud by Genesys Races Past 1 Million Interactions Daily
Genesys Customer Experience Platform Embraces the Future with G-NINE
Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management