NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
Tag Archives: NICE
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. Continue reading NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Continue reading NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Continue reading NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
Europcar Transforms Global Customer Experience with NICE CXone
NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information. Continue reading Europcar Transforms Global Customer Experience with NICE CXone
Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific needs of vulnerable consumers. Continue reading Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers