NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres
Daily Archives: January 11, 2018
ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics
ClickFox announces the contract renewal with Barclays UK for its Customer Journey Analytics platform, entering into a fifth year for the partnership of the two companies. The partnership renewal allows Barclays to expand its enterprise-wide customer journey analytics software solution, putting customer experience central to their strategy and day-to-day business decisions. Continue reading ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics
Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Genesys Selects Dr. Peter Graf as New Chief Product Officer
Genesys® announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company’s industry-leading customer experience platform including Genesys PureCloud®, PureConnect™ and PureEngage™. Continue reading Genesys Selects Dr. Peter Graf as New Chief Product Officer
PointSource, a Globant Company, Releases New Data Showing The Implication of AI investments and Consumers’ Current Relationship With Chatbots
Along with personalized insights and automated processes, the rise in AI, has also brought a disconnect with it. In its latest study, PointSource, a Globant company, found that many consumers have already had a taste of AI, but there is still a gap when it comes to understanding and accepting its applications, such as chatbots. Continue reading PointSource, a Globant Company, Releases New Data Showing The Implication of AI investments and Consumers’ Current Relationship With Chatbots
Sangoma Announces Sixth Acquisition In Six Years
Sangoma Technologies, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the acquisition of all key assets of the Converged Communication Division from Dialogic Corporation. Continue reading Sangoma Announces Sixth Acquisition In Six Years