Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities

Verint® announced new workforce engagement capabilities for simplifying, modernizing and automating back-office operations. The back office* plays an important role in delivering a better customer experience, and organizations recognize that the back-office workforce is critical to achieving a differentiated customer engagement strategy. Continue reading Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities

Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Intelligence Partner, a consulting leader in cloud computing solutions, has selected RingCentral as its exclusive cloud communications and collaboration solutions provider. Continue reading Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain

Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. Continue reading Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling

Teleopti announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business. Continue reading CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling

Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management

SAS, which excels at helping marketers better understand customer behavior, has been named a leader in The Forrester Wave™: Cross-Channel Campaign Management, Q1 2018. “SAS addresses the needs of data-savvy marketers comfortable with advanced analytics, workflows, measurement, and optimization tools,” reports Forrester Research. Continue reading Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management