Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, and Virgin Atlantic, a leading UK-based global airline, has extended its strategic partnership for a further five years.
TCS and Virgin Atlantic began working together in 2004 as part of Virgin Atlantic’s ongoing strategy to invest in operational efficiencies and innovations to help the company grow its market leadership. The partnership with TCS has seen extensive improvement and transformation of Virgin Atlantic’s technology infrastructure to support Virgin Atlantic’s key business objectives.
This extended partnership includes working together to integrate Virgin Atlantic Airways with Virgin Holidays through a centre of excellence focusing on Digital Transformation, Innovation, Agile, Assurance and DevOps. These initiatives will help Virgin Atlantic continue to develop its customer experience to deliver real-time passenger services and insights.
The extension of the long-standing strategic partnership is testament to TCS’ depth and breadth of expertise, TCS’ contextual knowledge of Virgin Atlantic and its proven track-record in IT Infrastructure and transformation. Both TCS and Virgin Atlantic are committed to driving positive customer impact and accelerated growth.
Don Langford, SVP Technology at Virgin Atlantic, said: ‘Customers rightly expect that our services are seamless, and our partnership with TCS will help us continue to provide them with the best experience when booking and travelling with Virgin Atlantic. We selected TCS due to its strong global presence, deep expertise in IT Infrastructure and transformation as well as its recognition for outstanding customer satisfaction. Through more integrated operations, we will be able to provide excellent customer service through various digital initiatives, while also supporting our continued growth.”
Siva Ganesan, Global Head – Travel, Transportation and Hospitality Business Unit, TCS, said, “Digital technology is transforming the consumer experience across industries, and aviation is no exception. TCS is committed to helping airlines seize opportunities in this new Business 4.0 era to deliver superior customer experiences through hyper-personalisation, innovation and ecosystems that are connected, intelligent and agile. We are delighted to be Virgin’s strategic partner, as they continue their journey of pioneering change through digital disruption to further empower customers and drive innovation-led-transformation.”