Aegis Global, a portfolio company of Capital Square Partners (CSP) and a global outsourcing and technology services company focused on customer experience management, and STARTEK, a provider of business process outsourcing services, has entered into a definitive agreement for a strategic transaction to create a combined company. Continue reading AEGIS and STARTEK Combine to Create Global Leader in Customer Engagement Solutions
Daily Archives: March 15, 2018
New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that the company has made significant enhancements to its cloud-based customer engagement analytics platform, CallMiner Eureka, to increase speed to intelligence, reliability, and scaling capabilities. Continue reading New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
Verint Launches New Intelligent Customer Self-Service Capabilities
Verint® announced new customer self-service capabilities, including intelligent virtual assistants and enterprise chatbots powered by an open, modular Artificial Intelligence engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice self-service (IVR), web self-service and customer communities, all powered by knowledge management to drive consistent experiences across channels. Continue reading Verint Launches New Intelligent Customer Self-Service Capabilities
Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the successful implementation of AssistEdge at Telekom Malaysia (TM), under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. Continue reading Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
Enghouse Interactive Quality Management Suite Now Mitel Certified
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border Gateway 10.0 and its Secure Resource Connector (MBG/SRC). Continue reading Enghouse Interactive Quality Management Suite Now Mitel Certified