Nuance announced a major achievement: The Nuance Customer Engagement Platform now powers one billion digital messaging interactions between consumers and enterprises each year. Today’s news marks an important milestone for messaging, showing that consumers are rapidly embracing it as a preferred means of engaging across nearly all industries, including banking, telecommunications, travel and more. Continue reading Nuance Digital Messaging Connects People with Brands One Billion Times a Year
Daily Archives: March 28, 2018
MERJE exceeds £7million turnover and looks to expand to new headquarters
Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the announcement of £7.05million turnover in 2017, a 36% increase from 2016. Continue reading MERJE exceeds £7million turnover and looks to expand to new headquarters
Aston Villa Football Club Announce Innovative New Billy Bot
Aston Villa Football Club is proud to announce the launch of Billy Bot, an innovative new chatbot, which will be organically developed through user feedback. The face of football is changing. As the sport undergoes a digital revolution, fans expect constant interaction with their club. AVFC thrives on providing multiple touchpoints for its supporters, constantly innovating and creating inventive ways to open dialogue with them. Continue reading Aston Villa Football Club Announce Innovative New Billy Bot
NICE Receives Robotics Achievement Award from Leading Industry Researcher
NICE announced that it has received the Kachina Award™ from Saddletree Research for Achievement in Robotic Process Automation (RPA). The award recognizes NICE for its accomplishment in bringing innovative robotic automation to the North American customer service industry. Continue reading NICE Receives Robotics Achievement Award from Leading Industry Researcher
Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the successful implementation of AssistEdge at Telekom Malaysia, under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. Continue reading Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel
Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel