Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, and Virgin Atlantic, a leading UK-based global airline, has extended its strategic partnership for a further five years. Continue reading Virgin Atlantic Airlines extends strategic partnership with Tata Consultancy Services
Daily Archives: March 6, 2018
BT Wholesale chooses Semafone to offer secure payments solution to UK resellers
Semafone has been selected to provide its secure payment technology to BT Wholesale’s extensive reseller network. The partnership will broaden BT Wholesale’s Hosted Communication Services portfolio to include Semafone’s market-leading contact centre PCI DSS compliance solution – Cardprotect, which also helps to address compliance for the incoming European General Data Protection Regulation (EU GPDR). Continue reading BT Wholesale chooses Semafone to offer secure payments solution to UK resellers
Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson
Orange, the leading French telecom operator, has been proposing since November 2017 a disruptive banking model with Orange Bank which has today reached nearly 100,000 customers. Continue reading Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson
Aspect Software Announces New Patient Engagement Solution
Aspect Software announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, Booth #3832. The new solutions are end-to-end applications that automate omni-channel self-service and two-way communication between businesses and consumers and leverage AI techniques such as Natural Language Understanding (NLU) chatbots and voicebots. Continue reading Aspect Software Announces New Patient Engagement Solution
UiPath Raises $153 Million Series B Led by Accel Following Record Growth
UiPath, a leading enterprise Robotic Process Automation (RPA) software company, has raised $153 million in Series B funding following a year of record growth. Previous investor Accel led the round, with new investors CapitalG and Kleiner Perkins Caufield & Byers contributing. Continue reading UiPath Raises $153 Million Series B Led by Accel Following Record Growth
Servion acquires Innoveo AG, a leading OmniChannel Cloud software provider in InsurTech space
The Everstone Group backed Servion Global Solutions has acquired Innoveo AG (formerly known as Pactera Switzerland AG), an InsurTech Cloud software provider, headquartered in Zürich, Switzerland. Continue reading Servion acquires Innoveo AG, a leading OmniChannel Cloud software provider in InsurTech space
Noble Systems Helps Companies Improve Their Customer Experience at Enterprise Connect 2018 in Orlando
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Centre, Workforce Management, and Analytics at Enterprise Connect 2018, coming to Orlando, March 12 – 15. Continue reading Noble Systems Helps Companies Improve Their Customer Experience at Enterprise Connect 2018 in Orlando
Should You Use Chatbots In Your Customer Service?
Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike… Continue reading Should You Use Chatbots In Your Customer Service?
BNP Paribas Personal Finance Streamlines Customer Communications with OpenText
OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText
VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E
VoiceBase announced a partnership with Applied Voice & Speech Technologies (AVST) recently acquired by XMedius, to power its cloud-based voicemail-to-text service for CX-E, its Unified Communications platform. Together, AVST and VoiceBase deliver secure voice messaging for highly regulated industries – from healthcare, education, and government to the largest global enterprises. Continue reading VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E
Cogito Expands Leadership Team
Cogito, the leader in real-time emotional intelligence solutions, announced it added new members to its executive leadership team, including vice presidents of client development, strategic clients, product management, and people and culture. Continue reading Cogito Expands Leadership Team
Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience
8×8 announced new leadership to bolster product management and product marketing organizations to accelerate innovation and global adoption of its cloud communications and contact center solutions. Former Google G-Suite product leader, Hunter Middleton, Ph.D, joins 8×8 in a newly created role of Global Vice President of Product Management to lead strategy, vision and user experience for the company’s integrated cloud communications, collaboration and contact center solutions. Continue reading Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience