Vonage, a business cloud communications leader, has announced Vonage Business Cloud, the Company’s new cloud-native platform that culminates a three-year software development effort. Vonage Business Cloud was designed to cater to the unique needs of mid-market businesses, and replaces Vonage Essentials, which has been retired. Continue reading Vonage Redefines Business Communications with Launch of Next-Generation Cloud-Native Platform →

Anexinet Corporation, a leading provider of digital business solutions, announced the release of ListenLogic 3.0. ListenLogic 3.0 has been upgraded with over 20 new enhancements to more efficiently gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights. Continue reading Anexinet Enhances ListenLogic With Artificial Intelligence and Ensemble Machine Learning Capabilities →

Medallia announced that Lenovo has partnered with Medallia on a global customer-centric transformation initiative. Lenovo selected Medallia Experience Cloud™ and Deloitte Digital to implement a customer feedback program designed to embed the pulse of the customer throughout the organization. Continue reading Lenovo Partners with Medallia for Customer-Centric Transformation →

Dynamic Yield, the world’s first personalization technology stack and ResponseTap, Europe’s leading Call Intelligence platform, announced a partnership that will allow brands to sync call center sessions to the rest of a user’s online experience. Continue reading Dynamic Yield and ResponseTap Announce Partnership to Create Engaging, Personalized Call Center Experiences →