Jacada announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact centre solutions from Jacada, will be utilized by hundreds of contact centre agents in four PSCU locations across the country. Continue reading PSCU Partners with Jacada to Provide Contact Center Technology Solutions
Daily Archives: March 16, 2018
Parseq calls up future of generation of leaders
12 talented advisors at Parseq’s Sunderland, Glasgow and Hellaby sites have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Institute of Leadership and Management (ILM) level 3 qualification in team leadership. Continue reading Parseq calls up future of generation of leaders
Arvato’s shared service centre in Swansea scoops national customer service award
Arvato’s shared service centre in Swansea has won the Customer Engagement accolade at the 2018 Welsh Contact Centre Awards, following a record year for customer satisfaction. Continue reading Arvato’s shared service centre in Swansea scoops national customer service award
Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria
Global cloud communications company, Infobip, is expanding its wide client base for commercial campaigns in Bulgaria with Viber. By using Infobip’s OMNI solution, businesses can choose the optimal communication channels for specific types of message including SMS, number of chat app messages, email, voice, and in-app push messages. Continue reading Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria
Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience
Dialpad, the pure-cloud business communications provider announced the launch of Call Center, a new and modern take on call centre software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centres with its software platform that helps small and medium-sized businesses cost-effectively turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty. Continue reading Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience
InGenius Support for Avaya IP Office Receives “Avaya Compliant” rating
InGenius®, a computer telephony integration innovator, is pleased to announce that InGenius Connector Enterprise 6.0 is now rated “Avaya compliant” for the Avaya IP Office phone platform. InGenius enables a connection between Avaya telephony and leading CRMs that is easily adaptable to different business processes. Continue reading InGenius Support for Avaya IP Office Receives “Avaya Compliant” rating