Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers. Continue reading Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Genesys Fuels Advanced Omni-Channel Routing with New Salesforce Integration

Genesys® announced that its omni-channel routing engine has been integrated with Salesforce Service Cloud Lightning to enable advanced customer routing capabilities. Now through the omni-channel orchestration of Genesys, joint customers benefit from the capability to manage and automate the customer journey across phone, email, web chat and text. Continue reading Genesys Fuels Advanced Omni-Channel Routing with New Salesforce Integration

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Continue reading NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

Steve Joyner Appointed to Lead Avaya Channel in Europe

Avaya announced the appointment of Steve Joyner to European Channel Lead. Reporting to Fadi Moubarak, Vice President, Channels at Avaya International, Joyner is responsible for growing Avaya’s channel business by scaling through a fully diversified and updated landscape of channel partners and distributors across Europe. Continue reading Steve Joyner Appointed to Lead Avaya Channel in Europe

TCS Named as Best Company for Diversity and Inclusion

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been recognised as the best company for diversity and inclusion at the 2018 Women in Technology and Data Awards, where TCS in the UK was certified for its commitment to promoting women and addressing gender imbalance. Continue reading TCS Named as Best Company for Diversity and Inclusion

Over a third of marketers still don’t understand GDPR as implementation deadline looms

With less than three months to go until the implementation of General Data Protection Regulation (GDPR), new research has revealed that over a third of marketers across Europe and the US still don’t understand the changes or the impact it will have on their businesses. Continue reading Over a third of marketers still don’t understand GDPR as implementation deadline looms

Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Centre Solution in the US

Zang, an Avaya company announced that Ozonetel, a pioneer of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact center software in the United States. Continue reading Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Centre Solution in the US

Ribbon to Showcase Comprehensive Portfolio of Secure Unified Communications Solutions at Enterprise Connect

Ribbon Communications, a global leader in secure and intelligent cloud communications, will introduce enterprises to its new corporate brand and innovative products for cloud and premises-based Unified Communications capabilities. Ribbon solutions help enterprises secure, modernize and transform their communications networks and applications for highly productive customer and employee engagements. Continue reading Ribbon to Showcase Comprehensive Portfolio of Secure Unified Communications Solutions at Enterprise Connect

InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™

InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customized intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™

Speech Analytics service now instantly enabled on Voxbone’s voice platform

Voxbone announced at Enterprise Connect that its customers will have instant access to its Speech Analytics service via API and through its web portal. This on-demand feature will support enterprise customers that use Voxbone’s voice services to allow for seamless speech analytics with the click of a button. Continue reading Speech Analytics service now instantly enabled on Voxbone’s voice platform

Pegasystems Selected To Drive One of India’s Largest Statewide Digital Transformation Projects

Pegasystems announced the Government of Andhra Pradesh (GoAP) has selected Pega® Government Platform as the technology backbone for e-Pragati – a new centralized government portal that aims to integrate all departments, streamline services, and drive higher citizen satisfaction. Continue reading Pegasystems Selected To Drive One of India’s Largest Statewide Digital Transformation Projects

Ribbon Session Border Controller Portfolio to Deliver Secure Integrated Voice Services to Microsoft Teams

Ribbon Communications, a global leader in secure and intelligent cloud communications, today announced that its Ribbon Session Border Controller (SBC) portfolio will integrate with Microsoft Teams to deliver a new customer offering: Microsoft Direct Routing for Teams Phone System Hybrid Connection. Continue reading Ribbon Session Border Controller Portfolio to Deliver Secure Integrated Voice Services to Microsoft Teams