Aeriandi, an expert in secure voice solutions, and fraud detection pioneer Pindrop, have announced a strategic partnership to make Pindrop’s anti-fraud detection solutions available through Aeriandi’s cloud-hosted secure voice platform. Continue reading Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform
Daily Archives: March 13, 2018
Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience
NewVoiceMedia announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience. Continue reading Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience
MyRaven Customer Portal Takes Off With Aareon
Raven Housing Trust has chosen an online customer portal from Aareon. The Portal, which will offer a wide range of online services to over 6.5k residents across Surrey and Sussex, will free-up existing call-centre staff to spend more time with those in greater need. Continue reading MyRaven Customer Portal Takes Off With Aareon
Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging
Katabat announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer is a key element of a personalized marketing approach. For many of today’s customers, SMS text messaging on mobile devices is their preference. Continue reading Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging
Introducing Twilio Flex: The Future of the Contact Centre
Twilio announced Twilio Flex, the first contact centre platform that gives businesses complete control of their contact centre experience. With Twilio Flex, companies can instantly deploy an omnichannel contact centre platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the unique needs of the business. Continue reading Introducing Twilio Flex: The Future of the Contact Centre
Progress Launches AI-Driven Chatbot, Progress NativeChat
Progress, the leading provider of application development and deployment technologies announced the availability of Progress® NativeChat™, the artificial intelligence-driven platform for creating and deploying chatbots. Continue reading Progress Launches AI-Driven Chatbot, Progress NativeChat