Cloud communications software and solutions provider IMImobile announced support for RCS Business Messaging (Rich Communications Services) in its IMIconnect platform. Enterprise businesses can now launch RCS messaging services alongside 10+ other mobile and digital communication channels, including SMS, Push Messaging, Email, and Facebook Messenger, that are available out-of-the-box in IMIconnect. Continue reading IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect
Daily Archives: March 7, 2018
Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling
Pegasystems announced Pega® Sales Coach, an industry-first capability within Pega® Sales Automation that helps sales managers develop better salespeople and predict their future success. Powered by artificial intelligence (AI), Pega Sales Coach provides personalized coaching suggestions in real time so managers can more easily help each seller beat their quota. Continue reading Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling
Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days
[24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry’s first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. Continue reading Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days
RingCentral Launches Integrated Collaborative Contact Centre
RingCentral announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently. Continue reading RingCentral Launches Integrated Collaborative Contact Centre
NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences
NICE inContact, a NICE business, announced that Govolution, a leader in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM IVR for over 50 Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time by an estimated 20 to 50 percent. Continue reading NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences
Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk